Questions and answers on Fair MFB services

To help shed some light on the loan process, we have included some of the frequently asked questions we receive from our customers
Finance FAQs 

Click any question to expand and view the answer.

If you have any questions that aren’t answered in the list below, simply scroll down to the bottom of the page to contact customer support
Our office is located at, ’12 Adeola Odeku Street, Victoria Island, Lagos, Nigeria’. We operate both on-site and remotely to serve clients nationwide. 
 

As soon as your loan is approved and all required documents verification are completed, we arrange delivery right away. In most cases, you’ll receive your vehicle within 2-3 business days. We’ll keep you updated at every stage so you know exactly when to expect it

For privacy and security reasons, We’re not able to connect buyers directly with the previous owner. However, we provide you with all verified vehicle history and inspection details so you can feel confident about the vehicle’s condition.

We currently handle all customer inquiries through our live chat agents and email channels to ensure proper documentation and faster follow-up. Please reach us via [email/website chat], and our team will respond promptly.”
 
We don’t offer WhatsApp support at the moment. All communications are handled through our official [email/website chat], to ensure a proper documentation of your requests.
 
Your payment and delivery are fully secured through our official process. Once delivery payment is made, we provide a tracking reference and official receipt, and your vehicle is dispatched immediately. In the unlikely event of any delay or issue, our policy guarantees either prompt delivery or a full refund 
 

Absolutely, our platform is fully licensed and operates in compliance with all financial regulations. We have successfully served many customers, and every transaction is backed by transparent processes, verified documentation, and secure payment channels to ensure your safety and confidence.”

Our primary service is providing vehicle loans and financing. While we don’t directly purchase vehicles, we can guide you to our trusted dealer network if you’re looking to sell.” 

It typically takes less than 10 minutes to complete an application.

If you meet all requirements, approval can take as little as 24–48 hours.

Yes, Fair Microfinance often includes motorcycle insurance in the loan package to protect against theft or accidents.

You can repay through bank transfers, USSD codes, direct debit from your account, or mobile banking apps.

Repayment periods typically range from 3 months to 24 months.

The motorcycle itself serves as the collateral until the loan is fully repaid.

You must be a fair microfinance registered member and 18 years of age or older.

Finance can be arranged very quickly, as little as 24 hours from the initial inquiry. The typical contract length for a motorcycle is around 36 months.

Within minutes, in most cases! If you provided your email address during the application process, we’ll send you a follow-up email with more details. 
 

Your monthly payment will be determined by several factors, including your vehicle amount, term and interest rate.

All original vehicles papers are to be held by the company until expiration of the facility and completion of payment.

Customers can apply by either visiting the company’s website address https://fairmicrofinancebank.com/ under “Vehicle Loan” and follow the simplified application process or send us a message via email for assistance.
 
If you have any questions that aren’t answered in the list above, please click the button below to contact customer support